Customer Support

Total OfficeSolutions
Customer Support

MOSES
Premium Feature
Shadowing

If you’re familiar with programs such as Microsoft NetMeeting or PC Anywhere –you understand the importance of ‘shadowing.’
Example…
When you phone our Tech Support Department, a specialist can log into your account and see the same screen you’re viewing. The specialist can work you through resolution of the issue by verbal instruction and/or by taking control of your computer mouse and fixing the problem for you.

► Customer satisfaction is of the utmost priority!

MedXLnce understands the paramount importance of technical support.

We know that when you have a problem, it could impact your company’s cash flow. We treat every issue with the highest priority -- and we pursue that problem until it is resolved.MedXlnce Technical Support is ready for you when you need us.

  • Phone support – Our support is a direct line to the people who can help you. We have the high tech ability to log onto your system immediately from any location and ‘shadow’ your work in order to resolve problems quickly.
  • E-mail support – We guarantee to respond to every e-mail message by the next working day.
  • Instant messaging – Our Internet-based Instant Messaging window remains open for clients who prefer that method of contact. We respond to such messages promptly.

Assistant:  After entering the patients visit, I could not find the proper code.  MedXlnce Technical Support shadowed my computer and I was able to follow the entries right on my computer screen, live.

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